Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Ordering & Payment
What payment methods do you accept?
Visa, Mastercard, American Express, Klarna, PayPal, and other options shown at checkout.
Is it safe to shop with you?
Yes. The entire website is SSL-encrypted, and payments are handled by certified providers. We never store card details.
Shipping & Delivery
How long does delivery take?
- Sweden: 7–10 business days
- Denmark, Norway & Finland: 7–10 business days
How do I track my package?
Once your order has been shipped, you will receive a tracking number via email. See Order Tracking.
Do you offer free shipping?
Yes — free shipping to Sweden on all orders.
Products & Sizes
How do I choose the right size?
Our shoes are true to size. There is a size chart on each product page — if you are between two sizes, choose the larger one. See also our Size Guide.
Is it obvious that the shoes have built-in height?
No. The height (5–9 cm depending on the model) is completely built into the sole — from the outside, the shoe looks like any stylish shoe. You just get taller.
Returns & Refunds
How do I return an item?
Email us at info@nordsula.com within 14 days. See Returns & Refunds.
How quickly will I receive a refund?
Within 14 days of us receiving the return.
Other
How do I contact you?
Email info@nordsula.com — we respond within 24–48 hours (weekdays).
Can't find your answer?
Contact us and we will help you.